Credit Card transactions at Nantucket Aerial are processed by our merchant account vendor, iTransact, and the following is the privacy and security policy that governs iTransact transactions. Nantucket Aerial does not retain any records that are processed through the merchant account vendor, other than copies of receipts that are also provided to the customer.
Nantucket Aerial does not retransmit or sell any of your personal or business information.
Notification of Changes
The iTransact Web site includes links to third party Web sites. These sites are governed by their own privacy statements, and iTransact is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
B. Information We Collect
In the process of using the iTransact services as a customer, merchant, or reseller, you will be asked for personal information, such as your name, address, phone number, and e-mail address. In order to process transactions through iTransact, you must provide credit card or bank account information.
If you are an iTransact reseller or affiliate, we are required to collect your Social Security Number (“SSN”) or other Taxpayer Identification Number (“TIN”).
When you use iTransact to complete a transaction, we ask you to provide information related to each transaction, including the amount of the transaction, a description of the item(s) purchased, your name, address, phone number, email address, and account information. We retain this information for each of your transactions through iTransact. We also collect the IP address of the computer or device you use when completing the transaction in order to help detect possible instances of unauthorized transactions.
Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the iTransact Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the iTransact site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with iTransact. We do not track the Web sites that you visit before or after you leave the iTransact site.
Our Use of “Cookies”
”Cookies” are small files of data that we send to your computer to allow us to recognize you as an iTransact merchant if you return to the iTransact site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your iTransact account by entering your gateway id and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. We also use longer-lasting cookies to service our referral program.
Customer Service Correspondence
C. Our Use and Disclosure of Information
We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, and 3) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Third Parties Other Than iTransact Merchants
iTransact will not sell or rent any of your personally identifiable information to third parties. iTransact will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
- We share customer information only with the iTransact merchant that facilitated the transaction. This sharing of information is necessary for the merchant to provide order fulfillment.
- We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers.
- We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
- We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you.)
Our Contacts with iTransact Customers
We communicate with merchants via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of an iTransact account, to send you notice of transactions that you process through iTransact, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, merchants cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We communicate with customers via e-mail to send you notice of transactions that you process through iTransact. iTransact will not contact merchants’ customers directly, unless this is specifically requested by the merchant. However, iTransact will communicate directly with merchants’ customers if the customer initiates the contact.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our merchants to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
D. Information Security
iTransact is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form. We restrict access to your personally identifiable information to employees who need to know the information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information.
As an iTransact merchant, the security of your iTransact account also relies on your protection of your iTransact password. We strongly urge that you never share your iTransact password with anyone. iTransact representatives will never ask you for your password, so any e-mail or other communication requesting your password should be treated as unauthorized and suspicious. If you do share your iTransact password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account.
E. Accessing and Changing Your Information
As an iTransact merchant you can review the personal information you provided us and make any desired changes to such information, or to the settings for your iTransact account, at any time by contacting iTransact directly. Some information, such as your password, may be changed at any time by logging in to your account.
If you close your iTransact account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
F. Contacting Us
If you have any questions about this privacy statement, iTransact’s information practices, or your dealings with iTransact, you can contact us:
PO Box 999
314 South 200 West
Farmington UT 84025-0999
Phone: (801) 298-1212 (M-F, 8a-5p Mountain)